Addressing The Underlying Problem

Fun Stories

Retail | Surrey, BC, Canada (I have a customer who is trying to return an opened package of undergarments. Like the vast majority of retailers, for hygienic reasons, we have a final-sale policy on all underwear. I explain this to the customer.) Customer: “I didn’t know that it was going[…]

Getting Too Old For This S***

Fun Stories

Retail | Allentown, PA, USA (I arrive for my work shift and greet my coworker. After I clock in and the only customer in the store leaves, she decides to use the restroom. I’m working on the store computer when I suddenly hear her shriek.) Me: “What happened?! Are you[…]

Getting Tired Of Your Hangups

Fun Stories

Retail | Germany (The international call code for Germany is 0049. My own personal area code starts with 049. A lot of businesses that have international customers will call me.) Me: “[My Name].” Caller: “Yes, I’m calling about a problem with my order of [Product]. Can I—” Me: “—Sorry to[…]

Love An Autopilot

Fun Stories

Retail | Acton, MA, USA (I’m in the electronics department, covering for the guy who is usually there. A call comes in for me. The caller sounds like a guy in his late teens or early twenties.) Caller: “Hi. Do you guy’s have any more PS4s?” Me: “Nope, we’re sold[…]

No Masters Over Me

Fun Stories

Retail, Electronics Store | UK (Several young men come in and begin playing on the demonstration consoles. After a short period they begin acting very inappropriately: shouting, vulgar language, etc. I approach the group.) Me: “Excuse me, but I have to ask that you calm down or I am going[…]