No Gratitude Attitude

No Gratitude Attitude

Fun Stories

By BD Retail | UK

(I work at a sporting goods store. I go and check the changing rooms when I notice a smartphone sitting on the bench. I pick up the phone, figuring someone had set it down and forgotten it, and take it into the manager’s office. Ten minutes later, a customer comes up to me whilst I’m at the till.)

Customer: “I left my phone in the changing room just now and I went back in and it’s gone. Have you seen anyone walk out with it?”

(I know straight away the phone he’s on about, but need to play dumb so that he can identify it before I hand it to him.)

Me: “I’ll check with the manager and see if it’s been left with us, sir. Would you be able to describe it to me so I know what to look for?”

Customer: “It’s a white [Smartphone] and it’s in a green case. If you press the menu button the lock screen shows a Star Wars background.”

(I go back into the office and pick up the phone, checking the background and sure enough, it’s a Star Wars one. I take it back out to the customer who snatches it from my hand.)

Customer: “So you were planning on stealing it, then?”

Me: *taken aback* “Steal it? No, sir, I found it in the changing room earlier and no-one was in the immediate area. I took it to the manager’s office to make sure no-one else picked it up and took it.”

Customer: “I saw you go in there just after I came out and put it in your pocket. You were going to steal it and sell it, weren’t you?”

Me: “Actually, sir, I’m quite offended by that. I would never consider stealing another’s property. I put it in my pocket so no-one else would try to collar me for it and claim it as theirs on my way to the office.”

Customer: “I don’t believe you. I’d like to speak to your manager, please.”

(I phone the manager who saw the whole thing on the office CCTV. She comes out to the till area.)

Customer: “I think you need to reconsider who you hire to work in your store. This boy here just tried to steal my phone from the changing rooms. Lord knows what else he’s stolen from under your nose whilst he’s been here.”

Manager: “Actually, sir, I saw the whole thing on the CCTV monitor I have in my office. He was routinely checking the changing rooms when he noticed your phone, unguarded, on the bench, and bought it straight to me to ensure no-one else would have the opportunity to take it instead. I also saw you leave the changing room a good ten minutes beforehand; you’re lucky the phone wasn’t taken by someone else in that time.”

(The customer turns to me one last time before he leaves.)

Customer: “If I find so much as ONE SCRATCH on this phone, you’re paying to have it repaired.”

(The customer storms off and out of the store.)

Manager: “I love the gratitude we get in retail when we help people who forget their stuff and make sure it isn’t stolen. You’re due your break anyway. Go and kick a bin or something whilst you’re at it.”

Source:: Not Always Right

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