A Thin And Crispy Argument

A Thin And Crispy Argument

Fun Stories

By BD Pizza | MI, USA

(I am managing a very busy popular grab-and-go pizza place. The customer is the father of some former employees and his family; we always tend to give them a good deal on their food since two of his kids have worked at our location in the past. On this occasion they have received their food, with significant discount, when the father comes back into the store with a displeased look on his face.)

Customer: “Hey, [My Name], can you come over here?”

Me: “What seems to be the problem?”

Customer: *opens pizza box displaying the thin and crispy pizza they had ordered and steps back, arms crossed with a look of disgust*

(I look at the pizza and can see nothing wrong.)

Me: “I don’t understand.”

Customer: “You would eat this?!”

(I look again and see that the pizza has all the characteristics that we look for when making a thin crust, particularly the fact that it has cooked slightly longer than our classic crust pizza, to give it the crispy part of the ‘thin and crispy.’)

Me: “Of course! It looks delicious!”

(He looks at me dumbfounded.)

Customer: “No, this pizza is burnt!”

(Every time they have ever ordered this same pizza, it has always looked like this, but, trying to be nice I explain to him.)

Me: “Well, I will gladly make you a new pizza but this is how our thin crust pizzas come out of the oven. If you would like to have your pizzas lightly cooked, then we need to have that information before the order is made, so that we can have everything the way you would like it.”

Customer: *looks as if he is struggling to hold back anger* “I have never seen a pizza look like this and I have been to several [Pizza Chain]s in this area! I want my whole order redone!”

(At this point, I have a line forming behind him and I can see other customers begin to look annoyed at the extended wait.)

Me: *to the workers making the pizzas, with just a hint of incredulity* “Hey, I need [Customer]’s order redone! Make sure everything is lightly done and perfect for him before he leaves again.”

(He then storms out of the store, leaving his kids to wait for the food. After the rush has calmed down a bit, I and a coworker, the one who had cut the pizzas for him originally, are in the back of the store inspecting the pizzas he had the issue with.)

Coworker: “I can’t believe he would make such a fit about his food, in front of a lobby full of people, especially when he has had two kids work here in the past who have had to deal with rude customers like him!”

Me: *grabbing a slice of the thin crust and taking a bite* “Oh, well. I was hungry anyway!”

Source: Not Always Right

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